Frequently Asked Questions

Before you book


» What is included in the nightly rate?

Our serviced apartments are fully furnished and include a fully equipped kitchen with appliances, cookware, dinnerware, and flatware, giving you the flexibility to cook inexpensively and at your own convenience. The rate also includes internet access and all utilities, as well as in-unit or on-site laundry.

Click here to see a complete list of furnishings and inventory.

» Is there a minimum length of stay?

Typically, we require a minimum stay of 30 days. However, depending on availability we can occasionally accommodate reservations for shorter stays. Please contact us for availability and pricing!

» How many people can stay in the apartment?

The occupancy standards depend on apartment size:
- One bedroom apartment: Limit two occupants
- Two bedroom apartment: Limit four occupants
- Three bedroom apartment: Limit six occupants

» Can I bring my pet?

We are happy to house your pets, and many of our apartments are pet friendly! We do have a standard limit of two pets per apartment, and additional breed and weight restrictions may apply. Please note, there is a non-refundable pet fee that covers up to two pets for the entirety of your reservation.

Please let us know if you have any pets when making your reservation, so we may verify that they are permitted at the apartment community.

» Do I have to apply or pay a security deposit?

In order to make our reservation process as simple and easy as possible, we never require a security deposit.

Some apartment communities may require some basic information and a photo ID in order to run a background and/or credit check prior to your arrival.

» What happens after I make a reservation?

Once you make your reservation, documents will be emailed to you or your company’s administrator to finalize your booking.

After all paperwork is completed, we will email you detailed arrival instructions and other important information regarding your stay.

Current Guests


» How do I access my apartment on arrival?

Once your reservation has been confirmed, your Account Manager will email you detailed arrival instructions, as well as any other important information you might need to arrive and get settled.

We highly recommend printing out these instructions or saving them to your phone or tablet so you can find them easily once you get to the apartment community.

If you experience any difficulties on arrival, please don't hesitate to call our office at 1.800.416.2787.

» How do I log in to the Wi-Fi in the apartment?

You will be provided with the login information and instructions for accessing the internet upon arrival.

If you are having difficulty connecting to the internet, try restarting the wireless router by unplugging it from the wall, waiting 30 seconds, and then plugging it back in. It may take a minute for the wireless network to show up on your device.

If you are still experiencing difficulties with the Wi-Fi, please call us at +1.800.416.2787.

» How do I watch cable TV?

You will be provided with instructions on how to use the cable TV upon arrival.

If you are having difficulty accessing cable service, please make sure the cable box is turned on. Please note, some cable boxes may display the time even when they are turned off. If you are seeing an error message of "No Signal," the TV input may need to be changed. Using the Vizio remote, press the "Input" button to cycle through the options. Cable service is usually set to either "HDMI1" or "CABLE."

If you are still experiencing difficulties with the cable service, please call us at +1.800.416.2787.

» Who do I contact for questions or service requests?

You may call us anytime at +1.800.416.2787 or email us at for questions or service requests.

You can also contact our local offices at:
- Columbus: 614.891.9288
- Cincinnati: 513.794.0717
- Indianapolis: 317.680.0111

» Who do I contact for emergencies?

In case of fire or other life-threatening emergency, please call 911 or the local police department.

For non-life threatening emergencies such as a lock out or a leak in the apartment, please call our emergency line at 614.891.9288 Extension 4. Our representatives are available 24/7 to assist. The following situations are considered emergencies:

- Loss of power
- Loss of heat or A/C, weather depending
- Lockout situations
- Difficulties during the arrival process
- Active leaks
- Clogged toilet, in an apartment with only one bathroom

Please note all other issues will be reported and addressed the following business day.

Don't see what what you're looking for?

We're happy to answer any questions you might have! Click below to send us an email, or give us a call today at 1.800.416.2787, or 1.614.891.9288