Privacy Policy for Home Street Serviced Apartments
Last updated: October 29, 2026
At Home Street Serviced Apartments, operated by American Heartland, Inc. dba Home Street Serviced Apartments (“HSSA,” “we,” “us”), we respect your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit homestreetsa.com, contact us, or communicate with us by phone, email or text message.
1. Information We Collect
- Contact information: your name, email address, phone number (including mobile number) and any other details you provide when you submit a form, use our chat assistant, or call, email or text us.
- Housing details: information you share about your housing needs, such as dates, location and number of occupants.
- Website usage data: pages viewed, time on site, the site that referred you, your device and browser type, and your IP address, collected through cookies and similar technologies (see Section 3).
- Chat conversations: messages you send through our website chat assistant (see Section 5).
We do not take reservations or process payments on this website.
2. How We Use Your Information
- To respond to your inquiries and provide customer support.
- To communicate with you about your stay or our services, including by text message if you have opted in (see Section 6).
- To operate, secure and improve our website.
- To comply with legal obligations.
We do not sell personal information. We do not share your personal information or mobile information with third parties or affiliates for marketing or promotional purposes.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies. Cookies are small files stored on your device that help a website work, remember your preferences and understand how it is used.
- Analytics. We use Google Analytics to understand how visitors use our site, such as which pages are viewed, how long visits last and how visitors arrived. Google Analytics sets cookies (for example,
_ga) and collects information such as your IP address, browser and device type, and pages visited. Learn how Google uses this information at https://policies.google.com/technologies/partner-sites. You can opt out with the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. - Site features. Our chat assistant keeps your conversation in your browser for the current visit so it is not lost when you change pages. Our forms use Google reCAPTCHA to block spam, and our location pages use Google Maps; both may set or read Google cookies.
Your choices. You can block or delete cookies in your browser settings. Some site features may not work without them.
4. Service Providers
We use service providers to run our website and business. They receive personal information only as necessary to provide their services to us.
| Provider | What it does for us | Information it may receive |
|---|---|---|
| Google (Analytics) | Website analytics | Pages visited, device and browser details, IP address, cookie identifiers |
| Google (reCAPTCHA) | Spam protection on our forms | Device and browser details, IP address, how you interact with the form |
| Google (Maps) | Maps on our location pages | IP address, the map areas you view |
| Anthropic | Powers our website chat assistant | The messages you type into the chat |
| Microsoft 365 | Delivers emails sent from our website, such as form notifications and chat transcripts | Your name, email address and message content |
| GoTo | Our business phone and text messaging service | Your phone number and the content of calls and text messages |
| WP Engine | Hosts our website | Information submitted through the website |
We may also disclose information when required by law, to protect the rights and safety of HSSA, our guests or others, or to a successor if our business is sold or reorganized.
5. Website Chat Assistant
Our website offers a chat assistant that answers questions about our apartments and services. It is powered by an artificial intelligence service from Anthropic.
- The messages you type are sent to Anthropic to generate replies. Please do not enter payment card numbers, passwords or other sensitive information in the chat.
- We keep a record of each conversation, including the messages, the page you were on and the time, to respond to inquiries and improve our service. Chat records are deleted automatically after 90 days.
- If you ask for a transcript or ask our team to contact you, we collect your name and email address, email the transcript to you and to our staff, and may follow up with you about your inquiry.
- Replies are generated automatically and may contain errors. Please confirm rates, availability and terms with our team before relying on them.
6. Text Messaging (SMS)
If you opt in to receive text messages from us, we may send messages about your inquiry, reservation or stay, such as reservation confirmations and updates, arrival and check-in instructions, unit access information, maintenance scheduling, package notifications and customer service replies. We do not send marketing or promotional text messages.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to receive text messages is not a condition of any purchase. Full program terms are at https://homestreetsa.com/sms-terms/.
How we handle mobile information. We do not transfer or share consumer data, including mobile/SMS registration data, with external organizations except as necessary to provide the service (for example, our text messaging provider). Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. How We Protect Your Information
We maintain safeguards and internal policies designed to protect personal information, including mobile/SMS registration data, against unauthorized access, use, disclosure or sharing:
- Access controls: access to personal information is limited to authorized personnel who need it to serve our guests and customers.
- Employee training: employees who handle personal information are trained on privacy, confidentiality and proper handling of customer data.
- Contractual restrictions: service providers that handle personal information on our behalf may use it only to provide their services to us.
- Security measures: we use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections to our website, and we regularly review our security practices and access controls.
No method of transmission over the internet or electronic storage is 100% secure, but we work to protect your information.
8. How Long We Keep Information
We keep personal information only as long as needed for the purposes described in this policy or as required by law. Website chat records are deleted after 90 days, and logs of emails sent from our website are deleted after 90 days.
9. Your Choices
- Text messages: reply STOP to any message to stop receiving texts.
- Cookies and analytics: see “Your choices” in Section 3.
- Your information: to ask what information we hold about you, or to ask us to correct or delete it, email privacyrequests@homestreetsa.com. We will respond to reasonable requests.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.
12. Contact Us
Home Street Serviced Apartments80 E Home St, Westerville, OH 43081
privacyrequests@homestreetsa.com
(614) 891-9288
To opt out of text messages, reply STOP to any text message. For help, reply HELP or contact us using the information above.