Privacy Policy for Home Street Serviced Apartments

Last updated: July 24, 2026

At Home Street Serviced Apartments, operated by American Heartland, Inc. dba Home Street Serviced Apartments (“HSSA”), we prioritize your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, address, email address, phone number, and any other personal details you provide when making a reservation or inquiry.
• Usage Data: We collect data related to how you interact with our website, such as pages viewed, time spent on the site, and other relevant metrics.

2. How We Use Your Information

We are committed to protecting your privacy. Personal information and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

• To process and manage your reservations.
• To communicate with you regarding your stay, our services, or any inquiries you might have.
• To provide customer support and respond to service requests.
• To improve our website and services based on user feedback and usage data.
• For marketing and promotional purposes only if you have specifically opted in.

SMS Communications

If you provide your mobile phone number, we may send SMS messages regarding:

• Reservation confirmations
• Arrival instructions and check-in information
• Property access information
• Maintenance notifications
• Package and delivery notifications
• Customer support communications
• Other information directly related to your reservation or stay

Message frequency varies.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information listed below.

Additional SMS terms are available at:
https://homestreetsa.com/sms-terms/

3. Cookies

Our website uses “cookies” to enhance user experience. Cookies are small files stored on your device that help us understand how you use our site and allow us to remember your preferences. You can choose to decline cookies through your browser settings.

4. Third-Party Services

We may employ third-party companies and individuals for the following reasons:

• To facilitate our services.
• To provide services on our behalf, such as payment processing.
• To assist in analyzing our service usage.
• To support communications and reservation management.

These providers may have access to personal information only as necessary to perform their services and are contractually obligated to protect such information and use it solely for authorized business purposes.

5. Security

We maintain appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

• Access to personal information is restricted to authorized personnel who require such access to perform legitimate business functions.
• Authorized personnel may access information only as necessary to provide services and support customers.
• We implement reasonable security measures intended to protect the confidentiality and integrity of personal information.
• We regularly review our security practices and access controls.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page.

8. Contact Us

If you wish to opt out of SMS communications, reply STOP to any text message.

For assistance, reply HELP or contact us directly using the information above.