SMS Terms & Conditions

Effective date: October 29, 2026

These terms apply to the text messaging program of Home Street Serviced Apartments, operated by American Heartland, Inc. dba Home Street Serviced Apartments (“HSSA,” “we,” “us”). By opting in to receive text messages from us, you agree to these terms.

Program Description

HSSA sends text messages to guests and prospective guests who opt in, about their housing inquiries, reservations and stays. Messages you may receive include:

• Reservation confirmations and updates
• Arrival and check-in instructions
• Unit access and WiFi information for your unit
• Maintenance scheduling, updates and completion notices
• Package and delivery notifications
• Replies to your questions and customer service messages

We do not send marketing or promotional text messages.

How to Opt In

You can opt in to receive text messages from HSSA by:

• Checking the optional text message consent box on our website contact form at https://homestreetsa.com/contact/; or
• Texting us first at (614) 891-9288. We will reply to your messages and continue the conversation as needed to help you.

Consent to receive text messages is not a condition of any purchase or booking.

Message Frequency

Message frequency varies based on your inquiry, reservation or stay.

Message and Data Rates

Message and data rates may apply, depending on your mobile carrier plan.

How to Opt Out

Reply STOP to any message to stop receiving text messages from us. You may also reply END, CANCEL, UNSUBSCRIBE or QUIT. You will receive one message confirming that you have been unsubscribed, and no further text messages will be sent unless you opt in again. Opting out of text messages does not affect other communications about your reservation or stay.

Help

Reply HELP to any message for help, or contact us at (614) 891-9288 or privacyrequests@homestreetsa.com.

Carriers

Supported carriers include AT&T, Verizon, T-Mobile and their affiliated providers. Carriers are not liable for delayed or undelivered messages.

Privacy

We do not transfer or share consumer data, including mobile/SMS registration data, with external organizations except as necessary to provide the service. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Read our full Privacy Policy at https://homestreetsa.com/privacy-policy/.

Changes to These Terms

We may update these terms from time to time. The current version is always available at https://homestreetsa.com/sms-terms/.

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