SMS Terms & Conditions

Effective Date: July 24, 2026

By providing your mobile phone number to Home Street Serviced Apartments, operated by American Heartland, Inc. dba Home Street Serviced Apartments (“we,” “us,” “our,” “HSSA,” or “Home Street Serviced Apartments”), you agree to these SMS Terms and Conditions (“Terms”). These Terms apply to all SMS communications between HSSA and its guests, customers, vendors, and business contacts.

SMS Messaging Program

HSSA uses SMS text messaging primarily to deliver transactional and operational information related to reservations, stays, customer service interactions, and business communications. We do not use SMS for unsolicited marketing purposes.

Messages you may receive include:

• Reservation confirmations and updates
• Arrival instructions and check-in details
• Property access information
• WiFi credentials and network information specific to your unit
• Package and delivery notifications
• Maintenance scheduling, updates, and completion notices
• Customer service responses and support communications
• Responses to inbound messages you send to us directly
• Other operational information related to your stay or service engagement

If you initiate a text message conversation with us, we may respond and continue that conversation as necessary to assist you.

How You Opt In

You opt in to receive SMS messages from HSSA by:

• Providing your mobile phone number during the reservation or booking process;
• Submitting a contact form requesting information or assistance;
• Providing your phone number to our staff for reservation-related communications;
• Requesting customer support or service assistance; or
• Initiating a text message conversation with us.

By providing your number through one of these methods, you consent to receive the types of communications described in these Terms.

Consent to receive SMS messages is not a condition of purchasing services.

Message Frequency

Message frequency varies and is based on your specific reservation, stay, service request, inquiry, or business relationship with HSSA.

You will only receive messages that are directly relevant to your interaction with us.

HSSA and participating mobile carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

HSSA is not responsible for any charges assessed by your wireless carrier in connection with SMS communications.

How to Opt Out

You may opt out of receiving SMS messages from HSSA at any time by replying STOP to any message we send.

After opting out, you may receive one final confirmation message confirming your removal from future SMS communications.

Following that confirmation, no further SMS messages will be sent unless you subsequently opt back in.

Please note that opting out of SMS communications does not affect any other forms of communication related to your reservation, booking, service agreement, or business relationship with HSSA.

Help & Support

Reply HELP to any message for assistance.

You may also contact us directly:

• Phone: tel:+16148919288(614) 891-9288
• Email: privacyrequests@homestreetsa.com

Privacy

Your mobile number and any information you provide through SMS communications will be handled in accordance with our Privacy Policy.

View Our Privacy Policy

We do not sell, rent, share, or disclose personal information or mobile information to third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers solely as necessary to process reservations, provide customer support, facilitate communications, deliver services, or otherwise operate our business.

All other categories of personal information exclude text messaging originator opt-in data and consent information; this information will not be shared with any third parties except as required by law.

Supported Carriers

SMS messaging services are supported by most major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, and their affiliated providers.

Carrier participation and support may vary and are subject to change without notice.

Limitation of Liability

HSSA is not responsible for any delays, failures, errors, or interruptions in SMS delivery caused by mobile carriers, network providers, or third-party service providers.

SMS messaging is not guaranteed to be secure, timely, or error-free.

For time-sensitive or urgent matters, please contact us directly by telephone.

Changes to These Terms

We may update these Terms and Conditions from time to time.

The most current version will always be available at:

https://homestreetsa.com/sms-terms/

Continued participation in our SMS program following any updates constitutes acceptance of the revised Terms.

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